Wednesday, March 23, 2016

Rezku Tablet is actually 4 apps in one

If you are a smaller restaurant wanting to handle your front of house and reservations via an iPad app, then Rezku Tablet is the product for you. The amount of flexibility of the program and its sister apps (included free) make it an unmatched resource for restaurants. All for only $49 a month.

The Rezku Tablet goes to your hosts at the host stand to take names, assign servers, seat guests, and change statuses on tables. It would be the heart of the system for your restaurant. Restaurants can also manage the app via a regular computer browser (minus floorplans). This flexibility gives both managers and hosts access to everything to run their floors and guest flow smoothly. And you can download Tablet and all the other apps below to as many iPads as you like.  

Included with your Rezku Tablet package is Table Manager, an app for mounting at your bus stations. Table Manager only allows your servers and bussers the ability to change the table status, nothing more. It instantly communicates with Tablet to alert the hosts as to table availability.

Waitlist kiosk is for restaurants that will allow guests to add themselves to a waitlist. Simply mount an iPad at the front entrance and guests can put in their name and party size to be added to the waitlist. It also tells them the wait time for their party size. It does not allow guests to make any changes, meaning they would need to approach a host to do so. 

The Rezku smartphone app is for your guests. It allows them to search for restaurants, make reservations, and see their countdown clock for their wait time. Rezku client restaurants will always rise to the top of the search, giving you more exposure than other restaurants. 

Imagine. With just the one signup, Rezku Tablet, you get 4 apps, all for $49 per month.

Contact Paul Katsch at 844-697-3958 ext. 100 for more information.

Presented by Guest Innovations. Be sure to check out our affordable hospitality products RezkuWaitkuSendkuRezkuPrime, and RezkuTablet.

Tuesday, March 15, 2016

Choose between covers or slot pacing

If the most important part of running a restaurant is to generate revenue via plenty of diners, then it's vital to have proper pacing in place. All restaurants start with empty tables that they seat as they can, but busy restaurants know that they need to manage the flow or run this risk of overwhelming their staff and kitchen. Improper pacing can lead to backups of orders and angry guests who are left waiting, ignored, and hungry.

Restaurants typically use two types of pacing to manage their flow.

rezku tablet slots
slot pacing
Cover pacing is based on how many people can your staff and kitchen handle in an interval. On a well planned reservation system cover pacing can work as if on auto-pilot, or less hands-on management. 

Slot pacing brings back to mind the old pencil and paper method. You create a set number of tables that you are willing to seat per interval. If your restaurant has 40 tables, you might set 10 tables for every 15 minutes — four 2-tops, five 4-tops, and one 6-top. Slots is more hands-on.

Most reservation systems offer one or the other, but Rezku Tablet is able to handle both types of pacing depending on the style and needs of your restaurant.  

"We call our cover pacing 'dynamic' pacing because it really is able to be adjusted and changed to suit each restaurant's needs" says Paul Katsch at Guest Innovations. "Once settings are in place, the system knows how to seat and assign guests to tables based on table sizes, turn times, occupied tables, waitlist and more. The host is freed up to greet and seat guests with less need for supervising the app."

Meanwhile, slot pacing is designed for restaurants that want more control of their floor and flow. By keeping an eye on their tables, managers and hosts can move parties,  add or remove slots, and manage capacity. 

Presented by Guest Innovations. Be sure to check out our affordable hospitality products: RezkuWaitkuSendkuRezkuPrime, and RezkuTablet.

Thursday, February 18, 2016

Your customers will love the new Rezku smartphone app

You can make things easier for your customers to make reservations at your restaurant via smartphone apps. For Rezku Tablet customers, the answer is the new Rezku app for both Android and Apple. 

The new Rezku app is a restaurant search app that covers restaurants across the United States. It works based on your location, but you can also change locations to search in other cities. You can search by cuisine, such as Chinese or Southern. 
All restaurants are listed, but client restaurants rise to the top. 

Once a restaurant is selected, you can delve into the profile. Each profile has photos of food or the restaurant if they are available. The address, map, phone number are easy to find. Scroll down and you will find all the amenities such as cuisine, hours, parking information, etc. 
Client restaurants that take reservations will have a Reservation bar centered on the screen, making it easy for guests to use. Guests can also track their dining history in their profile. After the visit is complete, guests are asked to rate the restaurant and provide feedback. 

You can tell if a restaurant is currently open by the background picture on their listing. Looking above, Plan B is dark because it was closed at the time of this screen shot. But Fabian's was open. 

Another feature for client restaurants is the waitlist time. If a person is put on the waitlist with a quote of 20 minutes (as in the photos above), then the app shows a countdown clock for the customer's wait time. 

We already have future updates in mind to make the app more interactive and improve business even more. Stay tuned! 

Presented by Guest Innovations. Be sure to check out our affordable hospitality products RezkuWaitkuSendkuRezkuPrime, and RezkuTablet.

Tuesday, January 12, 2016

Tablets are everywhere in restaurants

Guest Innovations Waitku

Recently at a local, independent restaurant there the servers were using iPads. This is nothing new as tablets are becoming more and more visible in the restaurant environment. What was different was how they were using the tablet. The servers had photographs of the daily specials on them so that as they described the dish, you could got to see a beautiful picture of it.

These days tablets are being used throughout restaurants. You see hosts using them at the host stand, servers for taking orders. They are mounted at bussing stations and carried around by managers. They have become an integral part of the business, increasing efficiency which, in turn, increases business.

Paul Katsch at Guest Innovations (GI) explains how their products evolved to where they are now. "Before we went to market with RezkuPrime we were considering a tablet app only solution, but quickly realized that for a large segment of the market, a tablet app wouldn’t offer the speed, complexity and capacity to efficiently manage the vast number of transactions the busiest of restaurants perform. So we purposed RezkuPrime as a web and cloud based product and created a number of ancillary apps that work in real time sync to provide mobility, and even more value. All as part of a single suite of products."

That's the important factor with GI products — recognizing the limitation of tablets and creating products that are housed on the Cloud that the tablets access. More importantly, GI offers a variety of apps that work in tandem together. While RezkuPrime, RezkuTablet, and Waitku deal primarily with the seating and front of house management, Table Manager gets mounted at bussing stations so that servers and bussers can change table statuses on the fly. At the front door, some restaurants offer Waitlist Kiosk by mounting a tablet so that guests can add themselves to the waitllist when they enter. All of these apps are working together via the main cloud based program. What's more, they are all included, as many copies as you like, with your affordable subscription.

Thursday, December 31, 2015

Restaurant software for busy restaurants

We at Guest Innovations have been very busy with many new products and new clients that are making the switch to our Rezku systems. One reason for interest is that we offer a suite of products that range from FREE to our top RezkuPrime system. The other is that we offer both a product for restaurants that take reservations and also for those that only do walk-in/waitlist. 

We would love for everyone to check us out. The best thing to do is to start at our Compare page on our website. Here you can see the differences in what each product costs and features and decide which solution works best for your restaurant. 

If you are interested in our waitlist product, please check out our site.

Once you have selected which product you would like to try, go ahead and click the corresponding button to register your restaurant. Please be thorough with your restaurant information so that we can set up your account properly.* 

After you have registered your restaurant, go to the App Store on your iPad to download either RezkuTablet or Waitku.** 

If you decide to either upgrade or downgrade your account, simply log into your account at Guest Innovations to do so. 

Both RezkuTablet and Waitku have training videos to get you started. They also feature online chat for customer service questions. Should you wish to talk someone, please feel free to call us at 844-697-3958.

*Note that RezkuPrime is a separate stand-alone system and not downloadable on iPads.
**Note that Rezku Companion is for use with RezkuPrime only. 

Presented by Guest Innovations. Be sure to check out our affordable hospitality products RezkuPrimeRezkuTabletWaitku, and Sendku.

Covers vs Slots Pacing

Rezku slot pacing
Rezku Tablet slot pacing

Every restaurant runs their business differently. Every host stand takes names and handles reservations differently.  For restaurants that take reservations, pacing is important to maintain an even flow of guests and orders. The last thing a manager wants is to swamp the kitchen with orders creating a backup and angry guests waiting forever for their food.

The most common methods for handling pacing are by Covers and by Slots.

Cover pacing - how many orders can your kitchen and staff handle in a time interval. Example: 20 covers per 15 minute interval

Slot pacing - setting a number of tables by size for each time interval. Example: 4 4-tops, 3 2-tops, 1 6+top every 15 minute interval

An issue with Cover pacing is the variations which don't always work in your favor. For example, if you set pacing at 30 covers per interval, that could one day be 3 tables of 10 or it could be 15 2-tops. If you only have a couple of servers on duty, trying to give proper attention to 15 tables could be problematic. 

This is the main reason that many restaurants, especially chains, prefer slot pacing. They can set a number of tables they want to seat and,  if necessary, change things on the fly.

With Rezku products all bases are covered. 

Rezku Prime
Rezku Prime offers a choice of Slot, Cover, or even a blend of the two. For example, set your Covers at 30 but your Parties (tables) at 10. The system will recognize both and close the interval as soon as one of the limits is reached.  This method gives greater flexibility than pacing just by covers alone.

Another feature in Rezku Prime is the ability to offset banquets. You don't want to take a reservation for a large party of 30 and it wipes out your interval(s). By setting a Banquet notification on the party, it removes them from the cover count for the interval.

Our Rezku Tablet offers Slot pacing as the preferred method. With a couple of taps you can quickly add, alter, or block slots in your intervals, giving you flexibility at a moment.

Presented by Guest Innovations. Be sure to check out our affordable hospitality products RezkuPrimeRezkuTabletWaitku, and Sendku.

Choosing the right restaurant technology


How good is the technology?
We all know that technology is ever changing. Hardware needs to be upgraded to keep up with speed and capacity. Software coding and styles change on a monthly, if not daily, basis.  Webpages get flashier and slicker to catch our ever diminishing attention spans.
When looking at the technology that is being sold to you, do you feel it's fresh and new or does it seem outdated?  In some cases you don't even need to get to the technology if the company's website seems out of date.  If the website design seems stale, that's a good marker of whether the product they are selling is cutting edge or not as well.
The other piece is usability or ease of use. After all, not everyone is tech savvy. You want technology that is easy and requires the least amount of training. In the restaurant industry, where employee turnover is constant and often frequent, you don't need complicated training every time a new employee is hired. Is the technology intuitive? Will employees be able to figure it out with minimal instruction?
How flexible is the system?
Every restaurant runs differently. For those who have worked in multiple restaurants over the course of their careers, they have come across numerous ways to do the same tasks because each employer had their own way. Is the technology you are looking at flexible enough to be changed according to how your restaurant operates? Can it be customized to handle situations that are common in restaurants, but might be uniquely handled by yours? No system can be completely flexible to handle every situation, but a good system is familiar with the most common tasks and flexible enough to customize.
How good/responsive is the customer service?
There are always those times where you need tech support, whether it's a simple how-to question or an emergency situation. The last thing anyone wants is to be holding a phone to their ear in frustration. How many avenues for tech support does the company have? Only email and phone?
A responsive company will also have online chat. The beauty of online chat is that when you are a business dealing with guests face-to-face, you can have a conversation with tech support without the guests ever knowing.
Another good tech support feature is if they can access your computer remotely in order to diagnose problems. Remote access allows the tech support person to be able to see your screen live, watch what you are doing, fix things, and, if necessary, even show/train you while you are online together.
At Guest Innovations we are proud to say that we answer all of the above questions favorably. Check out our product websites (below) and you can see how advanced our products are and read testimonials on how easy they are to learn and use and how our tech support is second to none.

Presented by Guest Innovations. Be sure to check out our affordable hospitality products RezkuPrimeRezkuTabletWaitku, and Sendku.